Mogul Clubs Member Code of Conduct

Mogul Clubs Facility Code of Conduct

1. Purpose and Scope

This Code of Conduct sets the behavioural standards expected of everyone at any Mogul Clubs facility or event, operated by Mogul Flagship Inc. It applies to members, guests, spectators, corporate attendees, independent contractors, coaches, trainers, volunteers, vendors, and any other person on the premises (each, a "Participant").

2. Core Standards

Participants shall:

• treat all other Participants and staff with courtesy and respect;
• play within their declared skill level and rotate equitably during open-play formats;
• follow posted rules of play, court-assignment rules, and queueing rules;
• comply with the reasonable instructions of staff, coaches, referees, and security personnel;
• respect facility property, equipment, and the physical premises;
• arrive in appropriate athletic attire and non-marking court shoes;
• supervise any minors for whom they are responsible at all times.

3. Prohibited Conduct

The following conduct is prohibited and may result in suspension, removal, or termination of membership without refund:

• harassment, discrimination, bullying, or intimidation of any kind, including conduct based on race, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, or any other ground protected by the Ontario Human Rights Code;
• physical violence, threats of violence, or fighting;
• verbal abuse, profanity directed at others, or aggressive disputes with officials;
• cheating, intentional rules violations, or interference with another Participant's match;
• damage to facility property, equipment, or the premises;
• bringing weapons of any kind onto the premises;
• bringing or consuming non-permitted food, beverage, or alcohol;
• smoking or vaping on the premises except in designated areas, if any;
• bringing unauthorized animals onto the premises (excluding service animals);
• unauthorized commercial activity, including unsanctioned coaching for fee, retail sales, or solicitation;
• recording or photographing other Participants without their consent in circumstances where they have a reasonable expectation of privacy (e.g., change rooms);
• any conduct that endangers the safety of any person or that materially disrupts the operation of the facility.

4. Alcohol Policy

Where alcohol is served, it is served under licences issued pursuant to the Liquor Licence and Control Act, 2019 (Ontario). Service may be refused to any person who appears intoxicated. Participants who appear intoxicated may be removed from the premises. Participants must not bring outside alcohol onto the premises.

5. Coach and Contractor Conduct

Coaches, trainers, and independent contractors are bound by this Code and by the Independent Contractor / Coach / Trainer Agreement. Boundary violations between coaches and members or minors will result in immediate termination of contractor status pending investigation.

6. Reporting

Concerns about conduct may be reported confidentially to staff on duty or to hello@mogulclubs.com. Reports involving suspected criminal conduct may be referred to the Durham Regional Police Service or the police service of jurisdiction.

7. Enforcement

Mogul Flagship Inc. reserves the right to:

• issue verbal or written warnings;
• suspend access for a stated period;
• terminate membership or contractor status, with or without refund as set out in the relevant agreement;
• ban a Participant from all Mogul Clubs facilities and events;
• refer matters to law enforcement.

Decisions are at the sole discretion of Mogul Flagship Inc. Appeals may be submitted to hello@mogulclubs.com within thirty (30) days of the decision.

8. Governing Law

This Code is governed by the laws of the Province of Ontario.